Introduction

Welcome to GlobTrade (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B trade platform.

Information We Collect

We collect information that you provide directly to us when you register for an account, create or respond to trade requests, or communicate with other users on the platform. This includes:

  • Account Information: Company name, email address, phone number, WhatsApp number, country, commercial registration number, and business category.
  • Profile Information: Company logo, verification documents, and any additional details you choose to share.
  • Trade Activity: Requests, offers, negotiations, and completed agreements.
  • Communications: Messages exchanged with other users through our platform messaging system, including text messages, files, and shared profile cards.
  • Payment Information: Subscription and package purchase details processed through our payment provider (WooCommerce).

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our B2B trade platform services.
  • Process your registration and manage your account.
  • Facilitate trade connections between importers and exporters.
  • Send you email notifications about new requests, offers, messages, and account activity.
  • Generate trade agreements and transaction documentation.
  • Provide customer support and respond to your inquiries.
  • Monitor and analyze usage trends to improve user experience.

Information Sharing

We share your information in the following circumstances:

  • With Other Platform Users: Your company name, country, business category, and commercial registration number may be visible to other users on the platform to facilitate trade connections.
  • In Trade Agreements: When a trade agreement is completed, relevant details from both parties are included in the agreement document.
  • Lead Information: If you are an exporter, certain business information may be included in lead directories accessible to subscribed users.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account by contacting our support team.

Your Rights

You have the right to:

  • Access, update, or delete your personal information through your account dashboard.
  • Opt out of non-essential email notifications through the platform settings.
  • Request a copy of the personal data we hold about you.
  • Request the deletion of your account and associated data.

Cookies

We use cookies and similar tracking technologies to maintain your session and preferences. These are essential for the platform to function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us through our platform or at the email address provided in our website footer.

Last updated: March 29, 2026